Dear Customer,
PHOTOSONIX products are designed, manufactured, tested, packaged and shipped from our facility here in Signal Hill, California. We strive to make the best devices in the industry. We work hard to maintain the outstanding quality of our products. We also design all of our products to be solid and highly durable. All our systems come with excellent headphones, well constructed light frames and 1 year warranty.
Nonetheless, a failure is possible. In the event of a malfunction please call or email us prior to sending your model in.
1.800.258.2566(USA)
or 1.562.981.8800 (International)
fax: 1.562.981.8810
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We have several infield tests that we can help you run to determine which part of the system may be the cause of the trouble, thus you only need send the one part not the entire system. This can save you time and shipping cost.
When advised to do so send repairs to:
PHOTOSONIX
2400 Gundry Ave..
Signal Hill, CA 90755
- Include a note as to what the problem is, a legible return address and daytime telephone number.
- We strongly suggest that you insure the package prior to sending it in.
- We will repair and return the unit to you via UPS ground at no cost to you.
Out of warranty repairs:
- Systems out of warranty that have not been physically damaged we will repair for $45.00 plus return shipping.
- Glasses that have been broken (they don't respond well to being sat on), or had the cord chewed by a pet or vacuum cleaner, we will repair for $15 plus shipping. If they are broken so badly that the circuit board is damaged, we cannot repair them.
- Include a note as to what the problem is, a legible return address, daytime telephone number, a credit card number and expiration date.
- We strongly suggest that you insure the package prior to sending it in.
- We will repair and return the unit to you via UPS ground after charging the cost to your card. If we can not repair the item, we return it to you at no cost to you.